Key Policies and Information

 

• Company Name: One and Two Co. Ltd.

• Address: 319-1 Hanno, Hanno-shi, Saitama 3570063

• Business Hours: 10:00 AM to 5:00 PM, closed on Wednesdays.

• Contact: info@hanno-holidays.com or 042-978-7312

 

Pricing and Payments

 

• Sales Price: The price for each tour is listed on its respective page.

• Additional Fees: All prices include consumption tax. Any extra costs, such as transportation, will be clearly indicated on the tour page.

• Payment Method: You can pay with a credit card (Visa, Mastercard, etc.).

   

• Payment Due Date: Payment is required at the time of reservation.

 

Cancellations and Refunds

 

• Cancellation Policy: A cancellation fee applies based on how close to the tour date you cancel.

  • No fee: Cancel 7 or more days before the tour.

  • 30% fee: Cancel between 3 and 6 days before the tour.

  • 100% fee: Cancel 2 or fewer days before the tour.

• Weather Policy: If a tour is canceled due to bad weather, you will receive a 100% refund, and no cancellation fee will be applied. The company will contact you individually by the day before the tour if bad weather is expected.

• Refund Method: Refunds are processed back to the credit card used for payment.