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Privacy Policy for Hanno Holidays

 

 

Effective Date: September 20, 2025

One and Two Co. Ltd. (referred to as "Hanno Holidays," "we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website, book our tours, or interact with us.

 

 
1. Information We Collect

 

We collect personal information that is necessary to provide our tour services and improve our customer experience. This may include:

  • Personal Identification Information: Your name, address, email address, and phone number.

  • Booking Information: Details about the tours you book, including tour dates, group size, and any special requests or dietary needs.

  • Payment Information: Credit card details (card number, expiration date, security code) and billing address. We use a secure, third-party payment gateway to process these transactions. We do not store your full credit card information on our servers.

  • Communications: Information you provide when you contact us via email, phone, or our website's contact form.

  • Website Usage Data: We may automatically collect non-personal information about your device and how you interact with our website. This can include your IP address, browser type, operating system, and the pages you visit. We use cookies and similar technologies for this purpose (see Section 4).

 
2. How We Use Your Information

 

We use your personal information for the following purposes:

  • To Fulfill Tour Bookings: We use your personal and booking information to process your reservation, confirm your tour, and communicate with you about your booking.

  • To Process Payments: We use your payment information to complete transactions and issue refunds in accordance with our Cancellation Policy.

  • Customer Service: To respond to your inquiries, provide support, and address any issues related to our services.

  • Service Improvement: We may use aggregated, non-personally identifiable data to analyze trends, monitor the use of our services, and improve the quality of our tours and website.

  • Marketing (with your consent): With your permission, we may send you emails about new tours, special promotions, or other updates we think you'll find interesting. You can opt-out of these communications at any time.

  • Legal Compliance: We may use or disclose your information as required by law, to enforce our policies, or to protect our rights and the safety of our customers.

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3. Sharing Your Information

 

We do not sell, trade, or rent your personal identification information to others. We may share your information with trusted third parties only when necessary to provide our services. This may include:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, email service providers, and analytics providers. These third parties are contractually obligated to protect your information and use it only for the purposes for which we provide it.

  • Legal and Safety: We may disclose your information if required to do so by law, to a government request, or to protect our rights, property, or safety, or that of others.

 

 

4. Cookies and Tracking Technologies

 

Our website uses "cookies" to enhance your experience. A cookie is a small text file placed on your device's hard drive by a website. We use cookies for:

  • Functionality: To remember your preferences and settings, which helps our website function more efficiently.

  • Analytics: To collect information about how our website is used and to analyze website traffic. This helps us understand which pages are most popular and where we can make improvements.

You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. Please note that if you do this, some parts of our website may not function properly.

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5. Data Security

 

We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. This includes using SSL encryption for secure data transmission and maintaining physical and electronic security safeguards.

 

6. Data Retention

 

We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once the information is no longer needed, we will securely delete or anonymize it.

 

7. Your Rights

 

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Ask us to correct any inaccurate or incomplete personal information we have.

  • Deletion: Request the deletion of your personal data under certain circumstances.

  • Withdraw Consent: Withdraw your consent to receive marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

 

8. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to check this page periodically for any changes. Your continued use of our services after any modification signifies your acceptance of the updated policy.

 

9. Contact Us

 

If you have any questions about this Privacy Policy or our data practices, please contact us:

One and Two Co. Ltd. (Hanno Holidays)

Email: info@hanno-holidays.com

Phone: 042-978-7312

Address: 319-1 Hanno Hanno-shi, Saitama 3570063

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